Returns & Refund Policy

Return & Refund Policy

At Alvera, we’re committed to offering supplements you can take with confidence every morning, made to a formula and a dose we print in full on the pouch. We believe you’ll love your purchase, and we recommend trying it for at least 14 days before deciding it’s not for you. If you’re not satisfied for any reason within our 60-day money-back guarantee, please contact us at support@alvera-cosmetics.com.

Cancellation Policy

Any changes or cancellations must be requested within 24 hours of placing your order. After this window, your order may already be in processing and we may not be able to cancel it. If you cancel within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We encourage you to use your Alvera product for at least 14 days to experience the full benefit — botanicals work on consistency, not on the first capsule. That is a recommendation, not a condition.

If it has not earned its place in your routine, email us any time within 60 days of receiving your order and we will refund it. There are no forms to fill in, and you do not need to ship the pouches back to us.

To claim the guarantee, contact us through the form on our Contact Us page or email support@alvera-cosmetics.com. For faster support, include your order number (or the name and email used at checkout). The guarantee applies to one order per customer.

Refunds are issued to the original payment method. Most banks show them within 5–10 business days.

Your Statutory Right to Cancel

Separately from the guarantee above, the law where you live may give you a right to cancel an order within a set period after receiving it, without giving a reason. Where that right applies, you can use it by telling us in writing at support@alvera-cosmetics.com within that period. We will explain how to return the goods and refund you within the time the law requires, including standard delivery costs. Our 60-day guarantee is offered in addition to any such right and does not replace or limit it.

Damaged Items

We package orders carefully to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Packaging damage (such as a dented box) is not considered damage if the product itself is in good condition and the pouch seal is intact.

If your item arrives damaged, please contact us within 72 hours of delivery at support@alvera-cosmetics.com and include a clear photo of the damage. If approved, we’ll arrange a replacement at no cost to you.

We do not refund, replace, or accept returns for items damaged due to normal use, wear and tear, misuse, or storage outside the conditions printed on the pouch.

What the Guarantee Does Not Cover

• Requests made more than 60 days after delivery.
• Products damaged by misuse, or stored outside the conditions printed on the pouch.
• Orders placed through resellers or any channel other than this store.

Shipping and Delivery

We do our best to deliver orders on time, but we are not responsible for delays outside of our control (including courier delays, customs processing, or other shipping issues). If you experience delivery problems, please contact the courier directly first. Alvera is not responsible for lost, stolen, or delayed packages. Full details are on our Shipping Information page.

Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address at checkout. If an incorrect address is provided and you do not notify us within 24 hours of placing your order, you may not be eligible for a resend or a refund.

Talk to Us First

If something is wrong with your order, email us before opening a dispute with your bank. Almost everything gets resolved faster that way, and there is no scenario within the 60-day window where you end up worse off for asking.

Policy Updates

Alvera reserves the right to update or change this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before purchasing. By purchasing and using Alvera products, you agree to this policy.