Track Your Order
Where your tracking link comes from
As soon as your order leaves our warehouse we email you a tracking link. It goes to the address you used at checkout, so start there — and check the spam and promotions folders too.
Before you go looking
Orders are processed within 1–3 business days, so there is nothing to track for the first day or two after you order. The link starts updating once the carrier scans the parcel.
Tracking that says “label created” or shows no movement for the first 48 hours after dispatch is normal. It means the parcel is in the carrier’s system but has not reached a sorting hub yet.
Can’t find the email?
- Search your inbox for Alvera.
- Check spam and promotions.
- Still nothing? Email support@alvera-cosmetics.com with the name and email address you used at checkout and we will resend the link.
Tracking has stopped updating
Contact the carrier first with your tracking number — they can see scans and depot notes that we cannot, and they often resolve it the same day. If that gets you nowhere, email us and we will chase it on your behalf.
It says delivered, but nothing arrived
Check with neighbours and your local depot first, then email us within 7 days of the delivery date. We will open an investigation with the carrier. Full details are on our Shipping Information page.
Still stuck?
Email support@alvera-cosmetics.com and include your order number. We answer Monday to Friday, usually within one business day.