Privacy policy
This policy explains what personal information Alvera collects when you visit or order from this store, why we collect it, and what you can do about it. It applies to this website and to any order placed through it.
Information you give us
- Your name, email address, delivery address and, if you provide one, a phone number.
- Order details: what you bought, when, and the amount paid.
- Anything you write to us — support emails, contact form messages, product reviews.
Information collected automatically
When you browse the store we receive standard technical data: your IP address, browser and device type, the pages you view and the site you arrived from. This comes from cookies and similar technologies.
Payment details
We never see or store your full card number. Payments are handled by our payment providers under their own security standards. We receive only confirmation that a payment succeeded, plus the card type and last digits shown on the order.
Why we use your information
- To take, process, ship and support your order.
- To contact you about that order — confirmation, dispatch, tracking, delivery problems.
- To answer your questions.
- To detect and prevent fraud and abuse.
- To meet accounting, tax and other legal obligations.
- To send marketing emails — only if you asked us to, and every one of them has an unsubscribe link.
Who we share it with
We do not sell your personal information. We share only what is necessary, and only with:
- the e-commerce platform that hosts this store;
- payment providers, to take payment;
- carriers and fulfilment partners, to deliver your parcel;
- the email and analytics providers we use to run the store;
- authorities, where the law requires it.
Cookies
Cookies keep your cart working, remember your preferences and help us understand how the store is used. You can block or delete them in your browser settings — parts of the store, the cart in particular, may then stop working properly.
Where your data is processed
Our providers may process data in countries other than your own. Where that happens, we use providers that commit to appropriate safeguards for international transfers.
How long we keep it
Order records are kept for as long as accounting and tax rules require. Support correspondence is kept while it is useful for handling your case. Marketing contacts are kept until you unsubscribe.
Your rights
Depending on where you live, you may have the right to ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent you gave earlier.
To exercise any of these, email support@alvera-cosmetics.com from the address you used at checkout. We respond within 30 days and never charge for it. You also have the right to complain to the data protection authority in your country.
Children
This store is not intended for children and we do not knowingly collect information from anyone under 16. If you believe a child has given us their data, email us and we will delete it.
Changes to this policy
If we change this policy we update it on this page, and material changes appear here before they take effect.
Contact
Privacy questions and requests: support@alvera-cosmetics.com