Terms of service
1. About these terms
These terms apply when you use this website or place an order with Alvera. By placing an order you accept them. If you do not accept them, please do not order.
2. Who can order
You must be an adult in your country of residence and able to enter into a binding contract. The products sold here are intended for adults.
3. What we sell — and what it is not
We sell food supplements. A food supplement is not a medicine. Nothing on this site is medical advice, and nothing here is intended to diagnose, treat, cure or prevent any disease. Statements about ingredients have not been evaluated by any medicines regulator. Supplements are not a substitute for a varied, balanced diet and a healthy lifestyle.
Speak to a doctor before use if you are pregnant, breastfeeding, taking medication or managing a health condition. Stop use and seek advice if you feel unwell. Keep out of reach of children.
Individual results vary. Reviews and testimonials on this site describe personal experience, not a guaranteed outcome.
4. Orders
Your order is an offer to buy. The contract is formed when we send you a dispatch confirmation. Until then we may decline or cancel an order — for example if the item is unavailable, if we cannot verify your address, if we suspect fraud, or if a price or description was published in error. If we cancel after you have paid, we refund you in full.
5. Prices and taxes
Prices are shown in the currency displayed at checkout and include any taxes we are required to charge at that point. Import duties or local taxes charged on delivery, where they apply, are the recipient’s responsibility. We may change prices at any time; the price that applies to your order is the one shown when you place it.
6. Payment
Payment is taken at checkout through our payment providers. We do not store your card details.
7. Delivery
Delivery times are estimates, not guarantees. Full details are in our Shipping Policy, which forms part of these terms.
8. Returns and refunds
Our Refund Policy — including the 60-day money-back guarantee — forms part of these terms. Where the law where you live gives you a statutory right to cancel an order, that right applies in addition to our guarantee and is not limited by anything written here.
9. Our content
The text, images, design and other material on this site belong to us or our licensors. You may view and share them for personal, non-commercial use. Copying them for commercial use, or republishing them as your own, is not permitted.
10. Your content
If you send us a review, photo or comment, you confirm it is your own and that we may publish it in connection with the product. You can ask us to remove it at any time. We may decline or remove content that is unlawful, misleading, offensive or off-topic.
11. Acceptable use
Do not attempt to disrupt the site, gain unauthorised access to it, scrape it at a scale that degrades service for others, or use it to break the law.
12. Liability
We take responsibility for loss we cause you by failing to meet these terms or by our negligence. We are not responsible for losses that were not reasonably foreseeable, or for events outside our control such as carrier disruption or extreme weather. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence.
13. If something goes wrong
Email support@alvera-cosmetics.com first — almost everything is resolved that way, and faster than through any formal route. Where your local consumer law gives you additional remedies or access to a dispute resolution body, those remain available to you.
14. Governing law
These terms are governed by the law of the country in which we are established. This does not deprive you of the protection of the mandatory consumer laws of your own country of residence.
15. Changes to these terms
We may update these terms. The version published on this page when you place your order is the version that applies to that order.